Quick diagnosis
A source is enabled but finds no opportunities
A source is enabled but finds no opportunities
Confirm that the status is Active, that the source is supported for structured public scanning, and that the official page is publicly reachable. Some catalog entries are reference links or restricted supplier portals and cannot be scanned as public pages.
The source says Waiting for access setup
The source says Waiting for access setup
This is expected for sources that require supplier registration or login, such as JSRS and OQ Tawreed. Complete registration with the provider, then use Credentials. Do not put the password in notes.
The source says Needs attention
The source says Needs attention
Review the latest error and open the official URL. The page may have changed, added protection, or expired a login session. Correct the cause and retry once rather than repeatedly scanning.
A discovered opportunity is duplicated
A discovered opportunity is duplicated
Compare the reference, issuer, URL, and deadline. Keep one well-evidenced record. If the notice is an addendum or extension, preserve it as a related version rather than running two bids.
Opportunity data is incomplete or inaccurate
Opportunity data is incomplete or inaccurate
Discovery is preliminary. Open the official notice, correct the issuer, reference, and deadline, attach the latest documents, then use Verify source.
Requirements are missing or incorrect
Requirements are missing or incorrect
Confirm that the latest readable document was uploaded and parsed successfully. Compare extracted items with the source pages and add missing requirements or reprocess the corrected file.
The fit score does not look right
The fit score does not look right
Review the company’s sectors, services, exclusions, experience, certificates, and the extracted requirements. The score depends on both inputs and should never be the only basis for a decision.
I cannot generate a proposal
I cannot generate a proposal
Check source verification, documents, requirements, the Go decision, and the minimum company-profile data. The next-action panel identifies the stage blocking the workflow.
A section change is missing from the package
A section change is missing from the package
Check the proposal revision and frozen package. If the proposal changed after packaging, create or freeze a new package and repeat the required approval.
An approver cannot see the request
An approver cannot see the request
Confirm that the person is an active Tender organization member and has the required role. Price approval requires finance authority; submission approval requires the owner or executive approver.
The sandbox ran but nothing was submitted
The sandbox ran but nothing was submitted
This is correct. Sandbox validates readiness and does not perform external delivery.
Does Tender submit bids automatically?
Does Tender submit bids automatically?
No. External submission is disabled by default and requires a portal-specific integration, explicit human approval, and company authorization.
Can I disable a preloaded source?
Can I disable a preloaded source?
Yes. Turn it off on Sources. Previously discovered opportunities remain available, and you can enable the source later.
When contacting support
Include the Tender page URL or organization and opportunity identifiers, the source or operation name, the approximate time and time zone, a sanitized error message, the steps that caused the issue, and a screenshot with unnecessary sensitive data removed. Never send a password, API token, OTP, or full sensitive tender file through an ordinary support message.Return to the overview
Review the Tender lifecycle and core product areas.
Contact support
Send a safe description of the issue to Mibyan support.