> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mibyanai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting and FAQ

> Diagnose Tender source, opportunity, document, approval, proposal, and submission-package issues

## Quick diagnosis

<AccordionGroup>
  <Accordion title="A source is enabled but finds no opportunities">
    Confirm that the status is **Active**, that the source is supported for structured public scanning, and that the official page is publicly reachable. Some catalog entries are reference links or restricted supplier portals and cannot be scanned as public pages.
  </Accordion>

  <Accordion title="The source says Waiting for access setup">
    This is expected for sources that require supplier registration or login, such as JSRS and OQ Tawreed. Complete registration with the provider, then use **Credentials**. Do not put the password in notes.
  </Accordion>

  <Accordion title="The source says Needs attention">
    Review the latest error and open the official URL. The page may have changed, added protection, or expired a login session. Correct the cause and retry once rather than repeatedly scanning.
  </Accordion>

  <Accordion title="A discovered opportunity is duplicated">
    Compare the reference, issuer, URL, and deadline. Keep one well-evidenced record. If the notice is an addendum or extension, preserve it as a related version rather than running two bids.
  </Accordion>

  <Accordion title="Opportunity data is incomplete or inaccurate">
    Discovery is preliminary. Open the official notice, correct the issuer, reference, and deadline, attach the latest documents, then use **Verify source**.
  </Accordion>

  <Accordion title="Requirements are missing or incorrect">
    Confirm that the latest readable document was uploaded and parsed successfully. Compare extracted items with the source pages and add missing requirements or reprocess the corrected file.
  </Accordion>

  <Accordion title="The fit score does not look right">
    Review the company's sectors, services, exclusions, experience, certificates, and the extracted requirements. The score depends on both inputs and should never be the only basis for a decision.
  </Accordion>

  <Accordion title="I cannot generate a proposal">
    Check source verification, documents, requirements, the Go decision, and the minimum company-profile data. The next-action panel identifies the stage blocking the workflow.
  </Accordion>

  <Accordion title="A section change is missing from the package">
    Check the proposal revision and frozen package. If the proposal changed after packaging, create or freeze a new package and repeat the required approval.
  </Accordion>

  <Accordion title="An approver cannot see the request">
    Confirm that the person is an active Tender organization member and has the required role. Price approval requires finance authority; submission approval requires the owner or executive approver.
  </Accordion>

  <Accordion title="The sandbox ran but nothing was submitted">
    This is correct. Sandbox validates readiness and does not perform external delivery.
  </Accordion>

  <Accordion title="Does Tender submit bids automatically?">
    No. External submission is disabled by default and requires a portal-specific integration, explicit human approval, and company authorization.
  </Accordion>

  <Accordion title="Can I disable a preloaded source?">
    Yes. Turn it off on Sources. Previously discovered opportunities remain available, and you can enable the source later.
  </Accordion>
</AccordionGroup>

## When contacting support

Include the Tender page URL or organization and opportunity identifiers, the source or operation name, the approximate time and time zone, a sanitized error message, the steps that caused the issue, and a screenshot with unnecessary sensitive data removed.

Never send a password, API token, OTP, or full sensitive tender file through an ordinary support message.

<CardGroup cols={2}>
  <Card title="Return to the overview" icon="file-contract" href="/tender/overview">
    Review the Tender lifecycle and core product areas.
  </Card>

  <Card title="Contact support" icon="envelope" href="mailto:support@mibyanai.com">
    Send a safe description of the issue to Mibyan support.
  </Card>
</CardGroup>